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Carlisle Vets

Privacy Policy

Are you happy that we at Craig Robinson Vets Ltd keeps personal data about you and may use that to contact you? Personal data laws are changing on 25th May 2018 (GDPR). Please check now that our data about you is up to date. You may read our privacy policy below.

Privacy Policy
Craig Robinson Vets Ltd are committed to protecting the privacy of registered clients of our veterinary practice. This privacy policy is designed to let you know what information we collect about you, how we store it and how we use it.

We are registered with the information Commissioners Office (ICO) and we appear on the Data Protection Public Register. Registration ref no Z7239673. We are committed to compliance with all relevant data protection legislation, including the General Data Protection Regulation effective 25th May 2018 which replaces the Data Protection Act 1998 and Privacy and Electronic Communications Regulations 2003.

We collect information about you such as name, address, phone numbers and email when you register with us, contact us or phone to place an order for our services. We also collect information when you voluntarily complete insurance forms and customer surveys.

How We Use Your Information
We shall use your personal information for:

  • Performing the services which you have requested.
  • For any regulatory or legal purposes imposed on us.
  • For informing you about other services and products provided by us or our partners which may be of interest to you.
  • For any other legitimate interest of ours such as carrying out credit checks, preventing fraud, maintain adequate records or for the recovery of unpaid debts.

You have the right at any time to stop us from contacting you for marketing purposes.
Some or all of the information you supply to us may be passed to third parties, such as insurance companies for claims or other sub contractors or referral practices who may assist us in providing the services requested from you. Where such a partner processes your information for their own purposes you should refer to such partners own privacy policy.

Marketing
We would like to send you information about our products and services, and carefully selected partners which may be of interest to you, where you have consented to receive marketing.

You have the right to stop us from contacting you for marketing purposes contact us at support@cr-vets.co.uk or write to us.

Unless we hear otherwise we will keep you informed of our services for up to 36 months from your last interaction with Craig Robinson Vets Ltd.

Access To Your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy, please email us at support@cr-vets.co.uk or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

How Long We Will Keep The Information For
Your information will be kept for no longer than is necessary. We may retain such information for a reasonable time for our own regulatory requirements and to protect ourselves in the event of any legal claims and complaints.

Children
If you are aged under 16 please obtain your parent or guardians permission prior to providing any personal information to us. Children with out this consent should not provide us with such information.

How To Report A Concern
If you have a concern about how your information is being used and out data practices we ask that you contact Craig Robinson Vets Ltd at support@cr-vets.co.uk or write to us at 6 Wavell Drive, Carlisle, CA1 2ST