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Complaints

If you have a complaint relating to the services provided by this practice please write to one of the directors.

Your complaint will be investigated by one of the company directors who will attempt to give you a full and considered response within two weeks.

We will phone you to discuss the matter, provide a written response or to invite you to attend the surgery to discuss the complaint.

We will try the handle the complaint impartially and be fair to all parties involved.

David Wilson (Director)
Craig Robinson Vets
6 Wavell Drive
Rosehill
Carisle
CA1 2ST