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Small Animal Vets Carlisle

Covid-19 Advice and Support

Covid-19 Advice and Support


Craig Robinson Vets is committed to supporting our clients and pets at this difficult time. We take the health and welfare of all our staff and clients extremely seriously but we also have a responsibility to provide the best care we can for animals.

  • We will continue to stay open to treat sick or injured pets and for the collection of medicines.
  • We are mindful of government advice on reducing the spread of the virus.
  • We will continue to provide a 24/7 out-of-hours service.
  • We ask clients not to ask for appointment for routine neutering and annual boosters for the time being.
  • We can offer telephone or zoom consultations. This may allow us to remotely prescribe the correct medication during the Coronavirus outbreak
  • We ask clients to consider if a visit to the surgery is necessary, or if it can wait until the coronavirus situation improves.
  • We will continue to offer second vaccinations for puppies and kittens
  • We are now able to offer free online video consultations for puppies and kittens!
    Due to current guidelines from the BVA we aren’t able to give any puppies or kittens their first vaccinations, but we would still love to meet your new pets and answer any questions you may have. You will need to download an app called zoom for the consultation.
    We will be starting these on the afternoon of Monday 30th March and will continue to offer them every afternoon. Please call the surgery to arrange a time


Visiting Craig Robinson Vets

General Clients

If you are visiting the practice please support us in the following ways as we are restricting all entry into the practice:

  1. Please wait outside or call us from your car when you arrive we will the come outside to discuss your pet or bring you medication
  2. Please do not take medication from us, we will place it on the bonnet of your car
  3. Observe a two metre “social distancing” gap
  4. Please use a card for payments where possible
  5. Consider asking another person to bring your pet to the surgery if you are self isolating.
  6. We can always speak to you on the telephone to hear first-hand what the complaint is before you attend.

Pet owners diagnosed with Covid-19 infection
According to The World Organisation for Animal Health (OIE), the current spread of Covid-19 is a result of human to human transmission. To date, there is no evidence that companion animals can spread the disease in any significant way. Therefore, there is no justification in taking measures against contact with companion animals which may compromise their welfare.


  1. Restrict close contact with pets (e.g. kissing) as a precautionary measure until more information is known about the virus. While pets don’t, we believe, become infected and transmit the virus to humans or to other pets by coughing, they could carry it on their coats and transmit it that way if contaminated by an infected human.
  2. Wash your hands before and after any interaction with your pet.
  3. If you have been diagnosed with Covid-19, or suspect you might be infected, please advise staff before you are seen.