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Covid-19 Advice and Support

Covid-19 Advice and Support – updated Thursday 23rd July

As of the 24/7/20 we are recommending all clients to wear a face covering when entering the practice. This is in line with government advice to reduce the spread of Covid-19. Thank you for your continued understanding.

After a risk assessment, Craig Robinson Vets are pleased to announce we are opening our doors to the public for appointments and prescription collection. We would like to thank both our staff and clients for working with us during this time. Please follow the advice below.

  • Ideally only one client per animal can wait, however we understand that in certain circumstances this is not possible. If you require assistance more than one person can wait.
  • Only 3 client groups can wait in the waiting room at any one time. You may be asked to wait outside if the number exceeds 3.
  • We recommend card payments where possible.
  • We are still offering Zoom and telephone consultations.
  • Clients can choose to wait outside if they wish.
  • We advise prescriptions ordered 24 hours in advance to reduce waiting times.
  • A nurse or member of staff will hold an animal for examinations.
  • Clients to wait on chair during consultation to maintain social distancing.
  • Clients asked to follow markings within the practice to maintain social distancing.
  • We are providing all services and procedures, including vaccinations and neuterings

Visiting Craig Robinson Vets

If you have been diagnosed with Covid-19, or suspect you might be infected, please advise staff before attending the surgery.

  • Please wait in your vehicle and phone us when you arrive.
  • Observe a two metre ‘social distancing’ gap.
  • We will examine your pet in the surgery while you wait.
  • We can discuss the complaint over the phone before seeing your pet.
  • Payments are taken over the phone.

Pet owners diagnosed with Covid-19 infection
According to The World Organisation for Animal Health (OIE), the current spread of Covid-19 is a result of human to human transmission. To date there is no evidence that companion animals can spread the disease in a significant way and there is no justification in taking measures against contact with companion animals which may compromise their welfare.


  • Wash your hands before and after any interaction with your pet.
  • Restrict close contact with pets (e.g. kissing) as a precautionary measure until more is known about the virus. While pets don’t become infected and transmit the virus to humans or to other pets by coughing, they could carry it on their coats and transmit it to humans that way.